Email Status
When I send out any emails, it automatically changes it to a closed status. I am usually sending out an email requesting a missing document in which I need a response. I keep trying to remember to go to the email after and flip it to active as the thread is still active. Is there a way to switch this setting or let us determine the status as we send out the email so I do not lose emails in the closed bin. Thank you!
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Comments3
Jessica Nardone
Jun 17
Just a reminder as I already told Amber this, but the option to turn on/off closing mailbox messages automatically when you reply is complete - you can find this option under settings→customize→features.
Jessica Nardone
Jun 4
Not ‘Rejected’, but working on a global setting where users can choose if they want messages to close automatically when they reply, or not!
Vania Ariosa
Jun 4
I second this! We dont use the Mailbox because we lose too many emails, It would be nice to have the status move to Pending/Active and only the user could change the status to close off the email.